Answer directly
Respond to guest questions in multiple languages using hotel-approved knowledge and current service conditions.
Digital Concierge
Lucy
Answers that help. Service that follows through.
Respond to guest questions in multiple languages using hotel-approved knowledge and current service conditions. Create a service ticket when someone on the property needs to act. Keep the request, context and next step together. Track progress and report completion only after a fulfilment receipt. Keep unresolved work visible. Connect relevant in-house offers and repeat-stay opportunities within hotel permissions and guest preferences.
How the work comes together
Hand off on-site service
Create a service ticket when someone on the property needs to act. Keep the request, context and next step together.
Close with evidence
Track progress and report completion only after a fulfilment receipt. Keep unresolved work visible.
Continue the guest journey
Connect relevant in-house offers and repeat-stay opportunities within hotel permissions and guest preferences.
Answer from approved hotel knowledge. Create a ticket only for work that needs on-property staff, and confirm completion only against a real fulfilment receipt. Staff handle on-property service, sensitive complaints and commitments outside authorised limits.
IN PRACTICE
A clear role. A defined handover.
Answers that help. Service that follows through.
A concrete workflow
An illustrative role workflow; the hotel confirms actual integrations and permissions.
Answer directly: Respond to guest questions in multiple languages using hotel-approved knowledge and current service conditions.
Hand off on-site service: Create a service ticket when someone on the property needs to act. Keep the request, context and next step together.
Close with evidence: Track progress and report completion only after a fulfilment receipt. Keep unresolved work visible.
Continue the guest journey: Connect relevant in-house offers and repeat-stay opportunities within hotel permissions and guest preferences.
Before connecting
- Confirm sources, responsible people, current versions and access permissions.
- Verify actual channel and system integrations, key fields, exceptions and human handoffs.
Where people decide
Answer from approved hotel knowledge. Create a ticket only for work that needs on-property staff, and confirm completion only against a real fulfilment receipt. Staff handle on-property service, sensitive complaints and commitments outside authorised limits.
Questions before you begin
What does Lucy do?
Respond to guest questions in multiple languages using hotel-approved knowledge and current service conditions. Create a service ticket when someone on the property needs to act. Keep the request, context and next step together. Track progress and report completion only after a fulfilment receipt. Keep unresolved work visible. Connect relevant in-house offers and repeat-stay opportunities within hotel permissions and guest preferences.
Where does the hotel team decide?
Answer from approved hotel knowledge. Create a ticket only for work that needs on-property staff, and confirm completion only against a real fulfilment receipt. Staff handle on-property service, sensitive complaints and commitments outside authorised limits.
Video content summary
Watch the original filmRespond to guest questions in multiple languages using hotel-approved knowledge and current service conditions. Create a service ticket when someone on the property needs to act. Keep the request, context and next step together. Track progress and report completion only after a fulfilment receipt. Keep unresolved work visible. Connect relevant in-house offers and repeat-stay opportunities within hotel permissions and guest preferences.
Product information · Maintained by the Vast Blue Starry team · Content updated
EXPLORE THE TEAM
Experience it yourself
Start with a hotel conversation
Try a hotel conversation with Lucy, or open the Vast Blue product enquiry entry.