Digital workforce
Lucy, Max, Star, Clara and Albert work within hotel rules. Important decisions remain with the hotel team.
YOUR HOTEL TEAM
From guest service and reservations to marketing, revenue advice and organisational memory. Explore each role.
Digital Concierge
Answers that help. Service that follows through.
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Digital Reservations Specialist
Less rekeying. More time for your guests.
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Digital Marketing Specialist
Turn hotel stories into qualified guest interest.
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Revenue Advisor
Revenue decisions with reasons you can explain.
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Hotel Knowledge Specialist
Hotel experience, ready for every handover.
See it in actionExtend when needed
Other tourism workflows are assessed separately for access, permissions and delivery scope
Revenue products provide pickup, historical, inventory and market analysis with explainable pricing advice. Marketing products match trends with hotel offers and create posts, posters and short videos. Evaluate them separately; publishing, rate changes, outreach and conversion flows require confirmed access and content review
When people move on, your hotel's knowledge stays. Albert organises authorised four-role records, work groups, email and meeting notes into organisational memory, retaining event context, decision reasons, measures, outcomes and open work for handovers, training and review. Confirm collection, permissions, retention and knowledge return scope per project; history that was never recorded cannot be recovered
Hotel training covers training management, staff development and service standards. Xiaohuan and academic solutions support role practice and multimodal assessment. These are distinct delivery scopes, not one standard package
Engineering solutions cover device data, inspections, anomaly alerts and technical knowledge, requiring real equipment and system access without default device control. Destination solutions assess visitor questions, guiding, service coordination and operations support
Inquiry assistants, trip concierges, around-the-clock customer service and itinerary systems address follow-up, journey reminders, route recommendations and resource matching. People review itineraries; platform access, publishing and outreach are configured per project
GEO and hotel distribution are discussed as independent projects, outside Lucy and Max's base functionality and default pricing scope
Deployment, operations, support, training and third-party costs are confirmed in the project quote and contract. Evaluate workload, coverage, review and maintenance costs rather than promising fixed staffing savings or returns
Defined responsibilities, scoped permissions and accountable human intervention
Start with your work
A workflow, a rule, a problem worth solving
