Receive bookings
Receive authorised orders from multiple OTAs, offline travel agencies, companies and groups around the clock; extract and check dates, room types, rates, policies and other key fields.
Digital Reservations Specialist
Max
Less rekeying. More time for your guests.
Receive authorised orders from multiple OTAs, offline travel agencies, companies and groups around the clock; extract and check dates, room types, rates, policies and other key fields. Enter reservations into the connected PMS and read back key fields and confirmation status. Keep source references. Flag missing fields and duplicates, process changes and cancellations, and log conflicts or failures for a person. Reduce repetitive entry and checks so reservation staff can focus on sales and conversations. Accuracy depends on data and systems.
How the work comes together
Enter and read back
Enter reservations into the connected PMS and read back key fields and confirmation status.
Resolve exceptions
Keep source references. Flag missing fields and duplicates, process changes and cancellations, and log conflicts or failures for a person.
Free the team to sell
Reduce repetitive entry and checks so reservation staff can focus on sales and conversations. Accuracy depends on data and systems.
Work within verified integrations and hotel permissions. Read back PMS records after writing and preserve context for missing data, conflicts, duplicates and failures. Compatibility with every channel or PMS and perfect accuracy are not assumed.
IN PRACTICE
A clear role. A defined handover.
Less rekeying. More time for your guests.
A concrete workflow
An illustrative role workflow; the hotel confirms actual integrations and permissions.
Receive bookings: Receive authorised orders from multiple OTAs, offline travel agencies, companies and groups around the clock; extract and check dates, room types, rates, policies and other key fields.
Enter and read back: Enter reservations into the connected PMS and read back key fields and confirmation status.
Resolve exceptions: Keep source references. Flag missing fields and duplicates, process changes and cancellations, and log conflicts or failures for a person.
Free the team to sell: Reduce repetitive entry and checks so reservation staff can focus on sales and conversations. Accuracy depends on data and systems.
Before connecting
- Confirm sources, responsible people, current versions and access permissions.
- Verify actual channel and system integrations, key fields, exceptions and human handoffs.
Where people decide
Work within verified integrations and hotel permissions. Read back PMS records after writing and preserve context for missing data, conflicts, duplicates and failures. Compatibility with every channel or PMS and perfect accuracy are not assumed.
Questions before you begin
What does Max do?
Receive authorised orders from multiple OTAs, offline travel agencies, companies and groups around the clock; extract and check dates, room types, rates, policies and other key fields. Enter reservations into the connected PMS and read back key fields and confirmation status. Keep source references. Flag missing fields and duplicates, process changes and cancellations, and log conflicts or failures for a person. Reduce repetitive entry and checks so reservation staff can focus on sales and conversations. Accuracy depends on data and systems.
Where does the hotel team decide?
Work within verified integrations and hotel permissions. Read back PMS records after writing and preserve context for missing data, conflicts, duplicates and failures. Compatibility with every channel or PMS and perfect accuracy are not assumed.
Video content summary
Watch the original filmReceive authorised orders from multiple OTAs, offline travel agencies, companies and groups around the clock; extract and check dates, room types, rates, policies and other key fields. Enter reservations into the connected PMS and read back key fields and confirmation status. Keep source references. Flag missing fields and duplicates, process changes and cancellations, and log conflicts or failures for a person. Reduce repetitive entry and checks so reservation staff can focus on sales and conversations. Accuracy depends on data and systems.
Product information · Maintained by the Vast Blue Starry team · Content updated
EXPLORE THE TEAM
Experience it yourself
Start with a hotel conversation
Try a hotel conversation with Lucy, or open the Vast Blue product enquiry entry.