Evolve Hospitality Support

Accounts and sign-in

Public self-registration is not available. Obtain an account, role and business access from your hotel or enterprise administrator.

• Missing, disabled or unauthorized account: ask your administrator to check account status and menu permissions.
• Forgotten password or changed telephone number: follow your organization's administrator process or use the password-change feature available to your account.
• Missing hotels, chats or work orders: check the current organization, role and work order group.

Never send your password or authentication token to support.

Messages and notifications

Version 1.0 does not provide system push. In versions that support it, enable customer message and work order notifications after signing in and allow notifications in iPhone Settings. Delivery depends on the selected organization, account permissions, network and system settings.

To hide previews while locked, set Show Previews to When Unlocked in iPhone notification settings. Foreground updates are separate from system push. Check the current hotel and account permissions after switching hotels.

Troubleshooting

If the app cannot connect, check internet access and whether a proxy or network policy is blocking the service. Follow your organization's network rules; ask your administrator to check the service if colleagues are also affected.

If images fail to display or upload, check network stability, any required photo permission, and permitted image formats and sizes. If chats or work orders appear incomplete, check the selected hotel, channel and filters, then refresh. Roles, channels and work order groups determine access.

For incorrectly scoped in-app updates, record the time and affected feature and contact support. Do not forward unredacted screenshots containing guest information.

Requesting technical support

Email us with the app version, iOS version, iPhone model, organization and account role, occurrence time, steps, expected result and actual result. Redact unrelated guest names, telephone numbers, identity numbers, room numbers and chat content from screenshots or recordings.

Do not send passwords, sign-in tokens, Apple push keys, enterprise keys or other credentials.

Account and data requests

Contact your enterprise administrator first to correct account information, change permissions, deactivate an account or request deletion. For guest, reservation, chat or work order data, contact the hotel or enterprise responsible for the processing. We provide technical assistance after verifying enterprise authorization. See your rights and choices.

Contact

App identifier: ai.vastbluestarry.xhotel